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7 min read
Jan 20, 2024

How to manage recurring lessons and makeups

Tips for handling cancellations and rescheduling gracefully.

How to manage recurring lessons and makeups

How to manage recurring lessons and makeups

Keep your teaching schedule organized without the administrative headache.

The unique challenge of music lesson scheduling

Music lessons are different from one-off appointments. Most students take weekly lessons at the same time, creating a stable but complex recurring schedule. When life happens—sickness, holidays, vacations—managing makeups can become a nightmare.

Setting up recurring lessons

Why recurring slots work

Students (and their parents) thrive on consistency:

  • Same day and time each week builds habit
  • No need to book every single lesson
  • Protects your prime time slots from being snatched
  • Simplifies billing (monthly autopay)

How to configure recurring lessons

  • Block your teaching days: Tuesday 3-8pm, Wednesday 3-8pm, Saturday 9am-3pm
  • Set buffer time: 5-10 minutes between students for transitions
  • Create lesson slots: 30-min, 45-min, and 60-min options
  • Enable recurring booking: Student books once, lessons repeat weekly
  • Protecting your schedule

    • Hold slots: Reserve slots for existing students before opening new ones
    • Waitlist popular times: After-school slots (3-5pm) fill fast
    • Block personal time: Don't let booking creep into dinner or family time

    Handling cancellations gracefully

    Create a clear cancellation policy

    Students need to understand the rules upfront:

    #### Sample policy:

    • 24+ hours notice: Full makeup lesson available
    • Under 24 hours: No makeup offered (lesson counted as taken)
    • No-show: Lesson charged, no makeup
    • Teacher cancellation: Makeup always offered

    Communicating your policy

    • Include in your welcome packet/email
    • Display on your booking page
    • Remind parents at the start of each term
    • Be consistent—exceptions undermine the policy

    When to make exceptions

    Use judgment for genuine emergencies:

    • Sudden illness (especially contagious)
    • Family emergencies
    • Weather emergencies
    • Long-time loyal students with good track records

    Keep a mental note. Pattern of "emergencies" = time to enforce policy.

    Managing makeup lessons

    The makeup lesson problem

    Makeups can quickly spiral out of control:

    • Students accumulate makeups they never schedule
    • Your schedule gets fragmented with random makeup slots
    • Revenue becomes unpredictable
    • Some students exploit the system

    Solutions that work

    #### Option 1: Makeup bank with expiration

    • Makeups must be used within 30 days
    • Maximum 2 makeups banked at any time
    • Expired makeups are forfeited

    #### Option 2: Designated makeup slots

    • Offer specific makeup times (Saturday morning, holiday weeks)
    • Students schedule makeups during these windows
    • Keeps your regular schedule intact

    #### Option 3: Group makeup classes

    • Once a month, offer a group "makeup masterclass"
    • Students who missed lessons attend together
    • Efficient use of your time

    #### Option 4: No makeups, but flexibility

    • No formal makeups
    • But offer 1-2 "flex lessons" per term for any reason
    • Simpler to manage

    Tracking makeups

    Use your booking system to track:

    • Lesson cancellation date and reason
    • Makeup owed (if any)
    • Makeup scheduled date
    • Makeup expiration date

    Review monthly to catch students hoarding makeups.

    Handling holidays and breaks

    Plan ahead

    At the start of each year, block your calendar:

    • School holidays
    • Personal vacation
    • Recital/performance dates
    • Any other closures

    Communicate early

    • Send a "term calendar" with all break dates
    • Email 2 weeks before each break
    • Clarify billing during breaks (do you charge? pause autopay?)

    Break billing options

    • No lessons = no charge: Simplest, but cash flow varies
    • Monthly rate prorated: Consistent monthly fee, fewer lessons some months
    • Annual tuition divided by 12: Same charge every month regardless of lesson count

    Many teachers prefer the annual/12 model for predictable income.

    Dealing with schedule change requests

    Common requests

    • "Can we move from Tuesday to Wednesday?"
    • "Can we switch to an earlier time?"
    • "Can we add a second lesson per week?"

    How to handle them

  • Check availability: Is the new slot open?
  • Consider the ripple effect: Moving one student may displace another
  • Give a timeline: "I'll check and get back to you by Friday"
  • Use a waitlist: If the desired slot is taken, add them to a waitlist
  • When to say no

    It's okay to decline change requests:

    • If it disrupts multiple other students
    • If the reason seems frivolous
    • If the student frequently requests changes

    "I'm sorry, that slot isn't available. I can offer [alternative] or keep you on the waitlist."

    Pro tips for music lesson scheduling

    • Time blocks: Group similar lesson lengths together (all 30-min in one block)
    • Travel buffer: If you teach at multiple locations, block travel time
    • Energy management: Schedule challenging students when you're freshest
    • Sibling scheduling: Back-to-back lessons for siblings reduce family trips
    • Trial lessons: Offer a specific "trial lesson" time, don't give away prime slots
    • Review quarterly: Check for chronic no-shows, underperforming slots, or scheduling issues

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